Support

Frequently Asked Questions

What sizes are available?

We offer sizes S, M, L, XL and XXL for our womenswear. Kids collections are available in age-based sizes.

Is Cash on Delivery available?

Cash on Delivery is available only within Tamil Nadu. For all other locations we accept UPI, Credit Card, Debit Card and Net Banking.

How long does shipping take?

Orders are typically dispatched within 1–2 business days and delivered within 4–7 business days depending on your location.

How do I track my order?

Once your order is dispatched, you'll receive a tracking link over email and WhatsApp. You can also contact our support team for order updates.

How can I contact customer support?

You can reach us at loomexra.gmail.com or via WhatsApp at +91 99999 99999 between 10 AM – 7 PM IST, Monday to Saturday.

Can I exchange my size?

Yes, size exchanges are accepted subject to availability and quality verification. Please reach out to our support team within 5 days of delivery.