Returns are accepted only for valid reasons and after quality verification. This helps us ensure every piece stays in premium condition for our customers.

• Return requests must be raised within 5 days of delivery.
• Items must be unused, unwashed and returned with all original tags and packaging intact.
• Once received, our team performs a quality check before approving the return or exchange.
• Size exchanges are subject to availability.
• Sale, customised or personalised items are not eligible for return.

To initiate a return or exchange, please email care@loomexra.com with your order number.